You may think that you are an expert of a specific subject, but your audience will measure your expertise when you speak and show your performance on stage. So, if you are a customer service speaker, you need to create a great version of yourself, because it is different from public speaking.
The following are 4 skills you need to develop when speaking about customer service:
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Competence
Whatever you say or do on stage, make sure that the audience can see your competence. People are more willing to trust you if you are confident in what you are saying. Your audience should feel that you are reliable and trustworthy.
As a speaker, your listeners should feel relaxed. Because you are a natural performer, you must be the first one to believe that.
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Delivery
As a customer service speaker, you should be able to deliver well on stage. It means the time and effort that people spend on listening to you will be worth it. As you give your dynamic speech about customer service with conviction, you are satisfying their expectations.
When you appear committed and confident as a speaker, you are conveying credibility. Also, do not forget about showing genuine enthusiasm. Incorporate your passionate delivery with your discussion.
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Rapport
Identify with the experiences and values of your audience. After that, find a connection to them with your speech. Most listeners tend to resist a speaker who has different views from them. As much as possible, show your audience that you share the same interests and opinions.
In addition, you should look and sound interesting. During your practice sessions, you can judge yourself about this and make some improvements.
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Listening
The key to successful communication is listening. The ability to listen well can avoid misunderstanding. As a customer service speaker, teach your audience to be a good listener as well. This is important as they must understand their callers or customers.
They should be able to handle themselves competently during Q&A session. Also, when someone is giving feedback, being able to listen is an effective form of communication.
Before you start your speech, take into consideration your audience. In this case, the customer service personnel. By doing this, you can create the right level of information, motivational statement, and choice of words.
Learn to be a great customer service speaker.
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